Frequently Asked Questions

Check most frequently asked questions here, if you still need help then click the chat icon to speak directly with us or please contact us at sales@outshinegaming.com

FAQs

See our comprehensive page dedicated to all things Klarna related here 

Please take a look at our Returns & Refunds Section here

It is very important to get a Returns number prior to sending any goods back to our Warehouse, as this may slow down any refund.

We also recommend when shipping the goods back to us, ensure that you insure the items for the relevant value, as we cannot be held accountable for any goods which are damaged in transit. 

Please see all our delivery times and available regions here .

We can deliver anywhere around the world. We work with the worlds leading courier services, to ensure we are competitive on price.

If you see the following message at checkout "There are no shipping methods available for your cart or address" please contact us so that we can arrange a bespoke quotation for delivery.

All the following countries are calculated at checkout:-
United Kingdom, USA, Canada, Australia, New Zealand, Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

For more information on delivery times and available regions click here . 

Our preferred couriers are DHL Express & Yodel, they will fulfill most of our orders.

You can track your DHL delivery HERE, and your Yodel delivery HERE, using the tracking number on your email order confirmation.

You can also track your order directly from the Thank You Page, or Order Status page which is shown on your email order confirmation.


There may be times when we will use alternative couriers/fulfillment methods. We will advise you after placing your order of which courier your order has been placed with, and provide you with all the necessary tracking information. 

To claim the extended warranty, please click here and follow the instructions. 

Our initial line of desks are just the beginning. 

We will be designing further products which compliment our vision of providing innovative and ergonomic solutions for all your gaming needs.

These will be next generation gaming chairs, racing simulators, other desks, and further accessories.

Follow our social media channels for further updates on imminent arrivals!

Instagram

Facebook

Twitter 

Thank you for showing an interest in becoming an Outshine Gaming stockist. 

In order for us to deal with your enquiry please email the below details to sales@outshinegaming.com

1. Contact Name

2. Business Name

3. Shop Address / Trading Address / Phone Number

4. Invoice Address / Delivery Address

5. Links to website and social media

6. A bit of background information about your business and products / brands stocked

7. Would you like to be added to our mailing list? Y/N

8. How did you hear about us?

We aim to reply to requests as soon as possible

We are unable to supply to customers who wish to trade Outshine Gaming products on eBay, or Amazon.